General questions answered
Frequently asked questions
We try to ship all orders before 11:59pm on the next business day, but some products may not be in stock immediately. We have chosen to do this so that you, the customer, always receive the freshest products.
We ship with DHL and DPD to Germany and Austria. On average, the delivery time is between 2 and 4 business days.
You can return your order within 30 days. We do not accept opened packages. If you wish to return your order, please contact us first by email firstname.lastname@example.org or via the website.
If you have placed an order with the wrong address, please send us an email. You can change your shipping address in your account.
Once your order has been shipped, we will send you a Track & Trace code that you can use to track your order online.
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As long as you have not paid yet, you can easily change the address in your account;
If you have already paid, please contact us immediately.
We ship worldwide.
This can not be determined in advance, it depends on the dimensions and weight. If we ship multiple packages, you will receive multiple track & trace codes.